Leading gambling law and regulation conference Regulating the Game has announced its first two speakers for its 2025 Masterclass Series: Jay Robinson, Chief Stakeholder Relations Officer at Focal Research Consultants, and Ian Hughes, Chief Commercial Officer at Gaming Laboratories International (GLI) and Chief Executive Officer of GLI Australia.
The Masterclass Series will form part of Regulating the Game, taking place in Sydney from 10 to 13 March 2025.
Robinson, flying in from Canada, will present a masterclass on “Beyond Compliance – Safer Gambling Training and Building a Culture of Customer Care”, focusing on creating a culture of customer care, equipping participants with practical tools and insights to enhance player protection and responsible gambling practices.
“Great training is more than a compliance tick box: it sustains an arc of culture building housed in customer care,” Robinson said. “Effective gambling staff training transcends mere compliance and meets the real needs of both staff and customers. This masterclass delves into how industry leaders, regulators, and frontline staff across various jurisdictions can successfully build a culture of safer gambling. It emphasizes the critical role of leadership in supporting and sustaining training initiatives.”
Hughes will lead a masterclass on “Technology Disruptors in the Gambling Sector” which will dive into emerging technologies within the gaming industry, exploring their potential benefits and risks. He will cover critical innovations such as cashless systems, microservices, AI and cloud-based solutions, and discuss their impact on responsible gaming, privacy, security and AML/CTF compliance.
Attendees will gain insights into the importance of robust regulation and modern testing practices to ensure the safe and effective deployment of these technologies.
Both Robinson and Hughes are recognised experts in their fields, and their masterclasses will offer attendees unparalleled insights into the latest trends and best practices. These sessions are designed to deep dive into the topics, promote interaction and provide actionable insights to help participants navigate the rapidly evolving gambling regulatory landscape.
“We’re thrilled to continue the Masterclass Series at Regulating the Game 2025, featuring world-class experts like Jay Robinson and Ian Hughes,” said Paul Newson, event organiser and Principal at Vanguard Overwatch.
“These sessions will provide hands-on learning and deep insights into key areas like safer gambling, customer care, and disruptive technologies. It’s an unparalleled opportunity for participants to engage with the latest trends and walk away with actionable strategies for uplifting capability and navigating the evolving regulatory landscape.”
Registration for the 2025 conference is now open.
For more details and to register, visit www.regulatingthegame.com/rtg-sydney-2025 or contact info@regulatingthegame.com about speaking, sponsorship or exhibition opportunities.
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