Australia’s communications watchdog has slapped family-run sportsbook Palmerbet with an 18-month court-enforceable undertaking after it breached self-exclusion rules.
In a Wednesday announcement, the Australian Communications and Media Authority (ACMA) indicated that a recent investigation found the bookie failed to close a client’s account nearly a year-and-a-half after they registered on national self-exclusion register BetStop.
BetStop records show the individual registered in September of 2023, while Palmerbet only closed their betting account in February of 2025.
“Under the self-exclusion rules, once an individual registers with BetStop, wagering providers must close that person’s account as soon as practicable and must not provide them with any online wagering services,” stated the ACMA.
The ACMA explained that from December 2024 until February 2025, Palmerbet accepted 312 bets from the self-excluded individual.
The bookie must now undergo an 18-month court-enforceable undertaking, committing to an independent review of its compliance systems as well as “investment required to implement recommended improvements.”
The ACMA noted that, if Palmerbet breaches the undertaking, it “can take it to the Federal Court to enforce its terms.”
In addition to the review, Palmerbet has repaid all of the deposits made by the individual after they registered with Betstop until February 2025.
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