Tag: CX

All things considered, 2018 was a good year for Macau gaming operators, says Sudhir H. Kalé, Ph.D., CEO of GamePlan ...

An effective customer experience program requires a holistic approach that rewards the operator and employees as much as the customers ...

By Sudhir H. Kalé, Ph.D. IAG explains the importance of company culture in achieving exceptional customer experience and the five ...