Philippine gaming regulator PAGCOR has launched a 24/7 National Problem Gambling Helpline (NPGH), which it says highlights the agency’s commitment to responsible gaming and player protection.
The helpline – a partnership with the Seagulls Flock Organization Inc (SFO) – directly connects those experiencing gaming-related issues to trained counselors for confidential support.
In a keynote speech read by Senior Vice President for Land-Based Operations Daniel Cecilio during the launch, PAGCOR Chairman and CEO Alejandro H. Tengco said the lifeline will cater to everyone struggling with problem gambling, including family members of those who are affected
“This National Problem Gambling Helpline that we are launching today reflects PAGCOR’s commitment to ensure that the gaming industry remains productive, well-governed, humane, and accountable,” Tengco said.
“PAGCOR is aware that for many, gaming is just a form of leisure and recreation. But for some, what may start as entertainment can gradually lead to financial strain and ruin, emotional distress, damaged relationships and isolation.”
Tengco also cited the important role and track record of SFO in promoting mental health, counseling, addiction treatment and behavioral wellness.
“Through the dedication of their psychologists, counselors, social workers, researchers and advocates, they have helped many individuals rebuild their lives,” Tengco said.
“You bring to this partnership not only expertise, but genuine compassion and a firm belief that people can recover, heal, and start again.”
According to PAGCOR, the NPGH will focus on guidance, triage and long-term support in accordance with proper referral protocols for crisis situations.
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