Singapore’s Marina Bay Sands has launched a raft of new Smart Hotel features on its existing mobile app, allowing guests to check-in remotely and use their phones as digital keycards to access their rooms.
The Smart Hotel feature is part of the property’s efforts to elevate the end-to-end digital experience across all touchpoints of the guest journey, MBS said, and includes a one-stop information portal offering customers ease of access to the latest happenings at the integrated resort, including ticketing, the rewards programme, parking redemptions and more.
Guests can also request in-room amenities, order in-room dining, verify their room bill and check out through the app.
“Marina Bay Sands has always embraced technology in our constant pursuit to enhance service standards and convenience for our guests,” said MBS Chief Operating Officer, Paul Town.
“Regarded as a breakthrough for a standalone hotel of our scale in Singapore, our new mobile offerings will enable an effortless end-to-end guest experience to create new value for our customers. These innovations will also enable our Team Members to take on higher-value tasks such as rendering more personal service to our guests.
“Our aim is to not only transform the conventional check-in experience, but to also allow guests to truly maximise their time and start discovering the property from the moment they arrive. We have big plans for our digital offerings and are investing heavily to enhance the overall customer journey across even more touchpoints.”
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