If you’ve ever felt rushed at The Venetian Macao, there may be a good reason.
Asian Gaming Intelligence‘s moles tell us managers at the Cotai super resort frequently time by watch how long it takes staff to deal with guests at the main hotel reception. The maximum ‘face time’ allowed per guest at check-in is apparently five minutes.
Now AGI realises that checking in and checking out thousands of guests per day (not to mention issuing maps and compasses to those seeking the comfort of the restrooms) is no easy feat. And if you’re a VIP with a ‘comped’ suite, you have your own entrance and someone to do the check-in for you. It does, though, give some weight to the notion that when it comes to really top-notch customer service, ‘small is beautiful’.
Where would you rather shop if you had unlimited cash? Wal-Mart or Fortnum and Mason?
