Philippine gaming regulator PAGCOR has maintained its ISO 9001:2015 certification, with a comprehensive audit of the agency’s head office and almost 20 Casino Filipino branches affirming adherence to international management standards.
PAGCOR said that certification followed a series of “rigorous surveillance and scope extension audits” conducted by DQS Certification Philippines, Inc (DQS) from 16 to 20 December 2024, covering its main corporate office and several Casino Filipino branches in Tagaytay, Angeles, Citystate, Cebu, Ilocos Norte, Olongapo, and Bacolod. The certification scope was also extended to 10 additional sites including Casino Filipino Grand Regal, Malabon Grand, Binondo, Manila Grand Opera, Greenery, Midas, Kartini, Oriental Pearl, Networld, and Tropicana in Las Piñas.
In its audit report, DQS lauded PAGCOR’s top management for consistently supporting quality improvements and effectively managing risk, highlighting the agency’s strong operational controls, cross-divisional collaboration and focus on employee engagement and customer satisfaction, the agency stated.
It also cited innovations in cash transaction handling at gaming tables, the use of customer feedback systems and e-learning compliance training especially in anti-money laundering.
“Maintaining our ISO 9001:2015 certification is certainly no small feat,” said PAGCOR Chairman and CEO, Alejandro Tengco. “This is the result of the collective effort of the entire PAGCOR family, and it reflects our team’s discipline, teamwork and commitment to quality service for the benefit of the government and the Filipino people.”
The ISO 9001:2015 certification remains valid until 21 March 2026.
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